iPortal FAQ

A: You can try to re-enter the password on the "Monitor Server" -> "Monitoring Configuration" page and save it.

A: Because the iPortal lost the user information in the user_infos table stored in the original SQLite database. You need to synchronize the user information in iportal.db under [SuperMap iPortal_HOME]\webapps\iportal\WEB-INF\iportaldata to the MySQL database. The specific operation is: add the record of the iPortal administrator into user_infos table in MySQL database, if the name of the administrator account is "admin", then the SQL statement is: insert into user_infos(name, nickname) values("admin", "admin"); (For SuperMap iPortal 8C SP1 or previous versions, you also need to ensure that the servicerooturls table in MySQL database is empty, if there is a record, you need to delete), and then restart the iPortal service. It is important to note that if you have created maps, registered services, etc., you need to synchronize all portal data in iportal.db to keep the previous portal data when you switch to the MySQL database.

A: The differences between iPortal's normal user role (PORTAL_USER) and viewer role(PORTAL_VIEWER) are as follows: The users who are associated with PORTAL_USER role are the normal users of iPortal, they have the permission to use iPortal, including using, creating and sharing iPortal resources. And the number of this kind of users occupy the number allowed by iPortal's license;The users who are assigned PORTAL_VIEWER role can log in to iPortal, and view the resources shared by others, but they can't create and manage resources. And this type of users won't take up the number allowed by iPortal's license.For more information about iPortal's normal user role (PORTAL_USER) and the viewer role (PORTAL_VIEWER), see Roles and Permissions.

A: When iPortal service starts, it caches all the users' information into memory by default, all the following operations on querying users' information will be based on memory. When the number of users is large, it is recommended to disable the caching operation to improve the performance. Open the iserver-system.xml file under [SuperMap iPortal_HOME]\webapps\iportal\WEB-INF, addnode under->->node as follows: ......                    false ...... true means that caching all the users' information into memory. When the amount of user data is large, it is recommended to set it to false to disable the caching operation.

A: If you are using a JDK version of 1.8 and above (the JDK version comes with the iPortal product package is 1.8), the mail server configuration may not be verified when the security protocol uses SSL or STARTTLS, prompting "Warning: SMTP server Configuration is not legal ". You need to resolve by the following steps: Download the UnlimitedJCEPolicyJDK7.zip at http://www.oracle.com/technetwork/java/javase/downloads/jce-7-download-432124.html Unzip UnlimitedJCEPolicyJDK7.zip to get the following two fileslocal_policy.jarUS_export_policy.jarUse these two jar files to cover the files with the same name in [SuperMap iPortal_HOME]\support\jre\lib\security directory (recommended to backup the original files)Restart the iPortal service 

A: When the CAS authentication server and the GIS server are not on the same machine, the time difference between the two servers may result in the failure of log in. In this case, you need to adjust the time to be the same or extend the time tolerance. By default, the tolerance of iServer, iPortal, and iEdge is 3 minutes. You can change it through casRealm.tolerance (unit: ms): ...... casRealm.enabled = false casRealm.reserveSystemAccount = true casRealm.casServerUrlPrefix = http://{ip}:{port}/cas casRealm.casService = http://{ip}:{port}/{contextPath}/shiro-cas casRealm.securityInfoDAO = $sqliteRealm casRealm.tolerance = 180000 ......

A: There is a passwordreset.bat / passwordreset.sh file in [SuperMap iPortal_HOME]\bin directory, specifically used to deal with the situation that user forget the password of the administrator account created when the system was initialized. If you forget password, you can re-create the administrator account by performing the following operations: (1) Stop SuperMap iPortal service, that is, execute shutdown.bat /shutdown.sh file in [SuperMap iPortal_HOME]\bin directory. (2) Execute the passwordreset.bat /passwordreset.sh file. (3) Restart SuperMap iPortal service, ie., execute startup.bat / startup.sh file in [SuperMap iPortal_HOME]\bin directory. When access the iPortal home page after the service starts, the system will automatically jump to interface of creating administrator account, then just re-create the administrator account. 

A: You need to modify the nginx configuration which proxies the iServer services, open the [nginx installation path]\conf\nginx.conf file, modify the proxy_set_header under the http node -> server node -> location node as follows: server { ......         location /iserver{         #proxy_set_header Host $http_host;         proxy_set_header ProxyHost $http_host; } ...... Change the $ host: port in proxy_set_header to $ http_host and restart nginx.

A. When remotely starting SuperMap iServer 7C and SuperMap iPortal 7C, you need to first log in to the Linux server and run the command below: (1) X:n&      Start XServer on the n-th screen. n is any integral, e.g. 22, 30. (2) export DISPLAY=:n.0      Set DISPLAY variable to the XServer of the local machine, and restart the service .

A: Linux 64-bit operating system lacks 32-bit support libraries. You need to install the related support libraries of 32 bit as follows maually, or you can also load the system disk to install the relevant libraries, or go to the corresponding operating system official website to obtain the relevant libraries to install. libc6-i386 和(hé / huò) ia32-libs（Ubuntu）libstdc++-devel.i686、glibc.i686、libgcc.i686、libstdc++.i686、glibc-devel.i686（RHEL、 CentOS、OpenSUSE、SLES and OES）glibc-32bit（OpenSUSE、SLES and OES）For operating systems of SUSE series 10.3 or later, Red Hat series 5.5 or later, iPortal provides a script file to help you install the above dependeny libraries. You only need to run the following command before starting iPortal service in [SuperMap iPortal installation directory]/SuperMapiPortal7C/support/SuperMap_License/Support: ./rpms_check_and_install_for_64bit.sh

A: Because the sent HTTP request did not use UTF-8 encoding. For non-ASCII characters, SuperMap iPortal will use UTF-8 by default. If the request is not encoded with UTF-8, the characters can't be correctly parsed.

A: You can skip this message. This occurs when you repeat the installation of license center.

A: If you encounter a license installation fails, or the installed license is not available, you can use the following method to uninstall the driver and then reinstall. (1) Use the following command to delete the directory /var/hasplm cd /var rm -rf hasplm (2) Uninstall the license driver: cd /SuperMapiServer7C/support/SuperMap_License/Support/aksusbd-2.2.1-i386 ./dunst (3) Reinstall the license driver: ./dinst

A: There are four steps to configure license through com.supermap.license.jar in the way of command lines: (1) Set the Java environment variable, and set the directory of LD_LIBRARY_PATH as com.supermap.license.jar. export=./support/jre/bin/ export=./support/SuperMap_License/ (2) Get the machine information. Enter SuperMapiPortal7C\Support\SuperMap_License directory, execute the following command with specifying the path where the generated local information file is stored, then a * .c2v file in the specified path will be generated. java -jar com.supermap.license.jar -create /path/*.c2v (3) Submit the local information to the Beijing SuperMap Software Co., Ltd. Submit the local information file (* .c2v) generated by the above steps to Beijing SuperMap Software Co., Ltd., we will generate *. v2c official license file based on it and return to you, through which you can configure the official license. (4) Make the license work. Place your *. v2c official license file into a specified location, execute the following command: java -jar com.supermap.license.jar -update /pathName/*.v2c Besides, you can execute java -jar com.superamp.license.jar -help to view the related commands about license. 

A: Please configure the IP address corresponding to host name in /etc/hosts file. If you add the last row, it means to map linux-3z6l to 192.168.112.213. 12345# Syntax:   # IP-Address  Full-Qualified-Hostname  Short-Hostname 127.0.0.1       localhost 192.168.112.213 linux-3z6l 

A: When the network is not available, the problem of registering services on Windows platform can be resolved through the following ways : Add a mapping to the hosts file in the C:\Windows\System32\drivers\etc directory, for example: 127.0.0.1    www.iportaldemo.com Then registering service address starting with the above domain name.

A: You can specify all IPs used by iPortal by modifying the -Diserver_ip in the Java virtual machine parameters in Catalina.bat. That is: modify the% SuperMap iPortal_HOME%/bin/catalina.bat JAVA_OPTS, set-Diserver_ip for the desired IP, such as: set JAVA_OPTS =% JAVA_OPTS% -Xms256m -Xmx1536m -XX: MaxPermSize = 192m -Xss512k -Diserver_ip = 192.168.12.13

A: When stopping SuperMap iPortal, please use shutdown.bat/sh instead of the Ctrl + C command.

A: When starting SuperMap iPortal via Windows service, in Tomcat for instance, iserver-log4j.properties in [ SuperMap iPortal installation directory]\webapps\iportal\WEB-INF specifies the log's location. Open the file, find "log4j.appender.F.File = .. /logs/iserver.log", which means the logs folder located in the upper directory of the service startup file (cmd.exe), that is, the log file path is: C:\Windows\logs\. In addition, the user can modify the log4j.properties file above, for example change to a absolute path: log4j.appender.F.File = D:/Tomcat/logs/iserver.log.

A: iPortal provides automatic restarting mechanism to ensure that it can continue to work correctly in the case of abnormal shutdown. The auto-restart feature is valid in the following scenarios: When starting iPortal Windows / Linux installation package by command lineThe auto-restart function does not apply to the following scenario: When starting iPortal via Windows service